Both locations offer comfortable space, free parking and plenty of amenities nearby for errands, banking, and shopping before or after appointments. I am in North Potomac Mondays; in Easton by appointment on other days. I have limited after school and evening hours in each office.
For those coming to my Easton office, be sure that you see the photo and rely upon this website’s directions for 119 North West Street as Google and map apps have taken clients the other direction. My office is close to Bay Street.
So that you have a full understanding of policies in detail, I send paperwork via PDF files. This enables you to thoughtfully review and fill out forms necessary for your sessions. Every question has been carefully chosen to assist you, and if you must use insurance, your due diligence with this information means less you must pay out of pocket. It is the client’s responsibility to understand and communicate benefit/insurance coverage with proper authorizations, if needed.
I accept: Blue Cross/Blue Shield; CIGNA, Johns Hopkins EHP and several employee assistance programs (EAP). To know if I am in your network, please call the number associated with your benefits; all completed paperwork originals must be brought to your first session (even if this information is faxed or sent ahead). This includes authorizations. Sometimes, an EAP will specifically reach out to me if there are few providers in your area so be sure to mention to them your preference to work with me.
With insurance, I accept the member’s payment portion by check or cash at time of service. Having a credit card as a backup payment method is a part of your paperwork, and unfortunately, I must insist on having a back-up payment method. This is kept safe and will be shredded once counseling is completed and charges satisfied. If this concerns you, we may discuss; but it’s a policy of my practice (and many others) and is essentially non-negotiable.
I can provide you with a quarterly statement for HSA or flex spending accounts. These are treated just like credit card payments with fees associated with them. Counseling/coaching practices, unlike large medical offices, have no staff, and paperwork draws time from client care. Thus, your cooperation by paying at time of service and collaboration is much appreciated if you wish to use employee or insurance benefits. Otherwise, clients are billed for administrative time to resolve discrepancies. Itemized statements can be provided every 6-8 weeks, upon request.
Some insurance companies and EAPs do allow for telephonic or virtual sessions, rarely for a first visit. Please indicate your interest in your initial emails and discussions.
CANCELLATION POLICY is 48 hours in advance of your appointment OR FRIDAY in advance of a Monday appointment. Reminders for appointments are not guaranteed; in fact, they are rare. Should you miss or cancel scheduled appointments within this 48-hour window, it cannot be billed to your insurance company and you will be responsible for the charges at my usual and customary fees.
Out of session time necessary for proper case coordination with physicians, school counselors, other treating providers, attorneys and anyone else is billed at my hourly rate, pro-rated. Outside of quarterly or yearly statements, administrative fees may apply for paperwork/invoicing as payment is due at time of service. Therefore, once again, please know your benefits as this knowledge empowers you as the consumer.
Please note that regrettably, though communicated in a myriad of ways, billing issues and misunderstandings regarding the 48-hour or Friday-before-Monday notice sometimes wreaks havoc on the therapeutic relationship. I always want to avoid that.
True emergencies mean a death in the immediate family, documented ER or hospital visit, a bed-ridden or seriously contagious illness. Sports practice, games, having to work, or a babysitter cancelling are not exempt from this policy. Immediate family consists of spouse/domestic partner, a child, or a parent.
I do understand that life happens; in return, my clients understand that scheduling an appointment with me is much like purchasing a ticket to a scheduled event. If you miss that event, it doesn’t particularly matter why you missed it, what came up or even if you never missed something like this before. You cannot return a ticket for a refund. By joining my practice and signing off on your informed consent, you agree to abide by the missed session fee that will be billed to and/or paid by you.
Communication: Avoid hassle/fees by setting reminders, keeping in close communication of potential problems in your schedule. Email as a means to communicate with me is preferred; phone messages may help but I cannot always attend to these as easily; and please text only during business hours and ONLY for scheduling snafus or if you do not have email access.